SILVERTIP PROMOTIONS & SIGNS INC. - ORDER PLACING GUIDELINES

ARTWORK PREPARATION

Q: Where do you send artwork?
A: Artwork can be emailed to our art department

Q: How is final art created?
A: Camera ready art for print production, silkscreening, pad printing, embroidery and web applications is produced on an IBM compatible computer.

Q: What is camera-ready art?
A: Basically this means the file or piece of paper (hard copy) containing the artwork is ready to make a plate or negative from. To be considered camera ready, art must be supplied electronically in proper artwork format or as black ink on white paper. It must be CRISP output produced from a quality laser printer or by linotronic output.

If the finished product is being printed with more than one color, the colors must be separated, complete with registration marks.

Q: When is art NOT camera ready?
A: -Output from photocopiers, bubblejet, inkjet, or dot matrix printers.
-Any output using colored ink or colored paper.
-Anything that has been duplicated, including printed copies of letterhead, business cards, etc.
-Screens or screened images with dot patterns that are too fine to reproduce.
-Images with the edges of type or graphics which are jagged or rough.

Software used by our art department:
Adobe Illustrator, Adobe Photoshop, Adobe InDesign

If supplied in the appropriate format, your existing artwork can be used to produce the final product, or can assist in recreating camera ready art.

Q: Why Can't You Just Use my Artwork?

A: We often need to "rework" your existing artwork so that it will reproduce well - we want the imprint on the products you order to look good.

Images created for internet use are quite low resolution, and are NOT camera-ready when you email them to us. Your supplied files produced in programs which do not offer export capabilities to enable embedding fonts, or production of a .pdf file will likely not open in our professional graphic programs. We provide redrawing services at $60 an hour, and once your artwork has been prepared you own the vectored file.

Q: What file formats for graphics are acceptable?
A: .cdr -corel draw X4 Ensure that all text has been converted to outlines. .eps encapsulated postscript export with image header in .tif format text as curves.
.ai - adobe illustrator files are acceptable; All text must be converted to outlines.

Q: What file formats will assist us in recreating artwork?
A: .tif bitmap 300 dpi or greater at 300%
.jpeg and .gif
microsoft word can be used to import text or a low resolution image into a graphics program

PMS COLOUR MATCHING + STANDARD COLOURS

We will do our best to ensure that your company's official colour or your artwork's colour is reproduced to the closest match possible. In some events, such as printing ink on to ceramic products, an exact colour match may not be possible. In this event we will notify you and advise of the possible colour options.

To obtain more knowledge about "PMS COLOURS" you can visit this link: www.brioprint.com/Help.aspx?PageNav=PMSGuilde

PRODUCTION LEAD TIMES

Printed Matter = Between 1-2 weeks depending on the volume of your order
Promotional Items = We require at least 2-3 weeks production time including time spent proofing and preparing artwork.
Signage=TBD
Garments = Customized apparel can take anwhere from 1-3 weeks turn around time. Please contact us if you have an event date that you need to meet as we can often provide a rush service to meet your required by date.

RUSH ORDER SERVICES

In some extreme cases, you may be required to sign a contract stating that regardless of wether you received your goods on time or not that you will be responsible for payment of your order. We strive to meet every event date for our customers, but due to last minute orders that we are not sure we can deliver on time, we will now require that if you want to go ahead with an order that we can't gaurantee will arrive on time then you must be prepared to accept the order even if it arrives after your event date.

ORDERING A BLANK SAMPLE OR PRE-PRODUCTION SAMPLE

This is a great service to take advantage of. Sometimes it is better to have a pre-production sample made before you place a larger quantity order. Please ask us about this service!

ARTWORK AND IMPRINT / LAYOUT PROOFING

Every customer is responsible in signing off on a proof with their approval. This is to ensure that the right artwork or layout is being used for your finished product. In certain instances, failure to sign off on a proof may result in a delay in your order arriving on time.

SCREENPRINTING

We must see your artwork before we can quote you on screenprinting services. If your artwork is not in a vectored format we will need to re-draw it for colour seperation, or we can quote you on full colour screenprinting services.

Questions??
Email or call us at 250.635.1713 or toll-free 1-866-730-1713 for clarification.